You’re Due a Refund from Virgin Media
If you have a credit on your Virgin Media account after cancellation, the refund should be processed automatically and paid via BACS transfer or cheque, depending on your direct debit status. After the final bill is generated, the refund is typically sent within 35 days of disconnection, with cheques taking longer than BACS payments. If your refund is delayed, you should contact Virgin Media directly to check the status.
I. What to Expect:
1. Automatic process: Once your services are disconnected and your final bill is generated, any credit balance will be processed for a refund automatically.
2. Timeline:
– It can take up to 35 days after your disconnection date for the final bill to be generated and the refund to be processed.
– If your Direct Debit is active, the refund will be paid directly into your bank account.
– If you cancelled your Direct Debit, a cheque will be sent to your account address.
3. Cheque delivery: If you are receiving a refund via cheque, it can take up to 30-7 weeks to arrive after it’s been processed.
II. If your Refund is Delayed:
1. Wait for the final bill: Wait for your final bill to be generated, which can take up to 30 days after your disconnection date.
2. Contact Virgin Media: If your refund hasn’t arrived by the expected date, you can contact Virgin Media directly for a status update.
3. Check for Updates: You may need to provide account details to them to check the status of your refund.
4. Bank Chargeback: Some customers have had success reclaiming funds directly from their bank if they paid via Direct Debit and Virgin Media did not process the refund in a timely manner, notes Facebook.
III. Finally… How do I get refunded?
If your final bill displays a credit in the summary, you need to contact us and request a refund on your account. Please visit our contact page and we can arrange for this to be sent to you.
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